Support
We're here to help you! If you have any issues, questions, or suggestions, feel free to get in touch with us
Telegram Admin
Contact the administrator on Telegram for direct inquiries
@FixoLab
Telegram Channel
Join our Telegram channel to stay updated with the latest news and updates
@scootertoolsapp
WhatsApp Community
Contact the WhatsApp community for direct queries
Scooter Tools
WhatsApp Channel
Join our WhatsApp channel to stay updated with the latest news and updates
Scooter Tools
Discord
Join our Discord channel to stay updated with the latest news and updates
Scooter Tools
X (Formerly Twitter)
Follow us on X to stay updated with the latest news and updates
@scootertoolsapp
Follow us on Instagram to stay updated with the latest news and updates
@scootertoolsapp
You can send us an email with any questions or support you may need
dev@scootertools.app
| FixoLab
What to check when an electric scooter charger is not charging
Use a safe diagnostic sequence for a scooter that will not charge without opening the battery or bypassing protection.
| FixoLab
Electric scooter pre-ride safety checklist
Run a quick pre-ride check of tires, brakes, folding parts, battery, lights, weather and Scooter Tools connection before every journey.
| FixoLab
Autumn and winter electric scooter maintenance checklist
Prepare tires, brakes, battery, lights, seals and storage for colder, wetter scooter riding while using trip data to reset range expectations.
| FixoLab
Bluetooth permissions for Scooter Tools on iOS and Android
Understand the permission and system settings needed to discover a scooter, why iOS and Android differ and how to troubleshoot without exposing BLE secrets.
| FixoLab
How to inspect a used electric scooter with telemetry and physical checks
Evaluate a used electric scooter by combining ownership evidence, mechanical inspection, battery warning signs and compatible read-only telemetry.
| FixoLab
Electric scooter error codes and a safe troubleshooting workflow
Respond to an electric scooter error without guessing: preserve the exact code, check the model manual, inspect safely and avoid repeated resets that hide a fault.
| FixoLab
How to keep scooter trip recording working in the background
Reduce missing scooter trip data by preparing location, Bluetooth, battery settings and app state before locking the phone or switching apps.
| FixoLab
What to watch in electric scooter motor and battery temperature
Interpret available scooter temperature data in context, recognize thermal warning signs and avoid using one sensor value as a complete diagnosis.
Scooter Tools is built and supported directly by FixoLab. For setup help, feature requests or a scooter that won't connect, reach out through any of the channels above. Most questions get a reply within a day, and the Telegram, WhatsApp and Discord communities are also a good place to see how other users solved a similar issue.